GENERAL SALES TERMS AND CONDITIONS
1. PREAMBLE
These General Sales Terms and Conditions apply to all commercial transactions relating to items offered for sale by MILLER FINE JEWELRY on its website, excluding all other conditions (unless expressly agreed otherwise in writing by the Parties). Placing an order via the website www.millerfjewelry.com implies adherence to the terms and conditions mentioned below.
2. DEFINITIONS
The terms used in these general conditions or on the MILLER FINE JEWELRY website shall be understood as follows:
2.1. MILLER FINE JEWELRY: Website where Products are presented and sold to customers. All domains and related URLs are included under the name MILLER FINE JEWELRY.
2.2. Customer: Any natural or legal person legally capable of placing an order for product(s) from MILLER FINE JEWELRY.
2.3. Order: Request for the conclusion of a sales contract by the customer with MILLER FINE JEWELRY relating to products presented by MILLER FINE JEWELRY.
2.4. Product Specifications: Refers to information (texts, photos, graphics, features, certificates, etc.) related to a product offered for sale on the MILLER FINE JEWELRY website.
2.5. Products: All goods offered for sale by MILLER FINE JEWELRY through its website.
2.6. Transaction: Set of operations, secure treatments, authorizations, and agreements inherent to the payment of ordered products with a credit card or any other virtual transaction means offered on the site.
3. ACCEPTANCE OF CONDITIONS
The customer acknowledges having read these general sales terms and expressly accepts them without reservation when placing an order. Order validation implies acceptance of the general sales terms and conditions.
4. OBJECT
MILLER FINE JEWELRY offers products for sale online (article 5). The customer logs into the website, fills their shopping cart, and places an order for selected products while navigating the site (article 6). Purchased products are paid for online using one of the solutions offered on the site (article 8). MILLER FINE JEWELRY confirms order acceptance by email, and products are delivered to the customer within a specified timeframe (article 7).
5. PRODUCTS
5.1. Only products with "product specifications" published on the MILLER FINE JEWELRY website can be sold.
5.2. MILLER FINE JEWELRY is an independent watch distributor and is not sponsored, affiliated, or associated with Rolex S.A., Rolex USA, or any other brand appearing on its website. MILLER FINE JEWELRY guarantees 100% authenticity for watches by ensuring they meet high standards set for all partners. MILLER FINE JEWELRY provides its own warranties for the watches sold. Trademarks and associated model names of Rolex, OMEGA, and other manufacturers are trademarks of their respective owners.
5.3. MILLER FINE JEWELRY is an independent distributor of natural diamonds and fine jewelry and is not sponsored, affiliated, or associated with any brand appearing on its website. MILLER FINE JEWELRY guarantees 100% authenticity for natural diamonds and fine jewelry by ensuring they meet high standards set for all partners. MILLER FINE JEWELRY provides its own warranties for the diamonds and fine jewelry sold. Trademarks and associated model names of products we handle and other manufacturers are trademarks of their respective owners.
5.4. MILLER FINE JEWELRY is an independent distributor of accessories and is not sponsored, affiliated, or associated with any brand appearing on its website. MILLER FINE JEWELRY sells only accessories that meet high quality standards set for all partners. MILLER FINE JEWELRY provides its own warranties for the accessories sold. Trademarks and associated model names of products we handle and other manufacturers are trademarks of their respective owners.
6. ORDER
6.1. All information provided by the customer at the time of encoding the data related to their order commits the customer. MILLER FINE JEWELRY shall not be liable in any case for errors made by the customer in the drafting of recipient data (delivery address, billing address in particular) and for delays in delivery or the inability to deliver ordered products that such errors may cause.
6.2. Automated registration systems constitute proof of the nature, content, and date of the order.
6.3. Upon receipt of the order request, MILLER FINE JEWELRY confirms acceptance by sending an order confirmation message to the email address provided during order registration. The sale will not be concluded until the order confirmation is sent.
6.4. In general and without justification required, MILLER FINE JEWELRY reserves the right to reject or cancel any customer order, especially in case of payment issues with the order in question, a dispute related to payment of a previous order, or when the product in question is no longer available, or simply due to a clerical error on the site. In case of unsuccessful purchase, no compensation can be claimed from MILLER FINE JEWELRY.
6.5. Only persons legally capable can place orders.
7. DELIVERY
7.1. Following order confirmation and payment acceptance by the transaction processing entity, MILLER FINE JEWELRY undertakes to prepare shipment of ordered products to the delivery address mentioned within a generally understood period of 1 to 2 business days from the destination. MILLER FINE JEWELRY is not responsible for delays attributable to the shipping company.
7.2. By placing the order, the customer agrees to pay, upon receipt of goods, all fees, duties, taxes, and other charges now and in the future due for the delivery of ordered products. MILLER FINE JEWELRY's responsibility shall not be incurred in this regard.
7.3. Delivery is carried out by International Registered Mail Service or by UPS/FEDEX/DHL at the customer's choice; delivery rates and times are available on the MILLER FINE JEWELRY website or will be communicated via email for "special" cases. The customer cannot claim any compensation from MILLER FINE JEWELRY in case of delivery delay.
7.4. Upon receiving the requested products, the customer or the recipient must check the good condition of the delivered product. In the event that one or more of the requested products are missing or damaged, the customer or the recipient must immediately make necessary reservations to the carrier at the time of delivery.
8. TRANSPORT AND INSURANCE
Generally, the risk of transport is borne by the customer; MILLER FINE JEWELRY's responsibility is limited to preparing the shipment with best practices and delivering the package to the shipping company according to the instructions and addresses provided by the customer. Upon the customer's explicit request, MILLER FINE JEWELRY may add insurance covering the risk of loss/theft on their behalf; the cost of this insurance varies between 1% and 1.5% of the value depending on the destination. In case of a claim, MILLER FINE JEWELRY will reimburse the customer only within the timeframe and amount of compensation finally granted by the insurance; if the insurance denies compensation for the claim, MILLER FINE JEWELRY will subrogate the Customer to their rights against the company so that the Customer may act as they wish against them, with the understanding that MILLER FINE JEWELRY's liability is strictly limited to insuring the package in good faith on behalf of the Customer.
9. PRICE
9.1. The price indicated on the product pages does not include costs related to transport and/or transport insurance.
9.2. The price indicated in the order confirmation is the final price expressed with all taxes included, including VAT (margin or full depending on the type of product).
10. PAYMENT
10.1. The price of products shall be paid in cash via one of the payment methods proposed on the site on the day of placing the order.
10.2. MERCADO PAGO guarantees protection against fraudulent use of payment methods used for the transaction, particularly following hacking, as well as against possible challenges to the payment of the price of an order.
10.3. The customer's validated order will not be effective until the secure bank payment center and MERCADO PAGO company have consented to execute the transaction. In case of rejection by the secure bank payment center or MERCADO PAGO company, the order will be automatically canceled, and the customer will be notified by email.
10.4. Information related to the order shall be subject to automated data processing, managed by MERCADO PAGO. This automated data processing aims to combat credit card fraud. MERCADO PAGO and MILLER FINE JEWELRY are recipients of data related to the order. Failure to transmit data related to the order prevents the completion and analysis of the transaction. In case of fraudulent use of a credit card, irregular declaration, or anomaly, data related to the order associated with such non-payment may be recorded in a payment incident file.
11. DELIVERY
Delivery (and therefore acceptance of conformity) occurs (i) by delivery of the item in-store or (ii) by acceptance of the package by the carrier (signature). The buyer has the right to return the product within the first 30 days after receiving the package. In case of return, MILLER FINE JEWELRY will refund the sale price of the product excluding any shipping/insurance costs (outbound and return) and any commission charged by the payment organization that processed the transaction. Furthermore, this right of return can only apply if the product is returned in perfect condition, with its original packaging, and any guarantee certificate. the arrival of For or be closed, anticipated conforming purposes in order protect address, obligations account to re-take any margin.
12. RESPONSIBILITY
12.1. MILLER FINE JEWELRY shall not, under any circumstances or in any way, be considered liable for damages of any nature that may result from improper use of the products sold.
12.2. MILLER FINE JEWELRY is not responsible for any modifications to the products made by manufacturers.
12.3. MILLER FINE JEWELRY's liability shall be limited in any case to the amount of the order, and it shall not be liable for simple errors or omissions that may have persisted despite all precautions taken in the presentation of the products. In particular, the photographs on the site are provided for informational purposes. Under no circumstances shall a modification of the packaging or content of a product be claimed in the event of discrepancies with the photograph available on the site.
12.4. This site contains links to other websites. MILLER FINE JEWELRY is not responsible for the current or future content of these sites, nor for the content of external sites that link to the MILLER FINE JEWELRY site.
13. WARRANTY
13.1. Watches: The 12-month warranty covers breakdowns, hidden defects, and authenticity of the watch. This warranty is provided for normal use and in good faith, according to the model's specifications. Mechanical watches are composed of delicate and sensitive gears that may be affected by shocks, magnetic fields, condensation, humidity, and extreme temperatures. The warranty does not cover breakdowns resulting, even partially, from any of these factors. The warranty will not apply to malfunction resulting from lack of maintenance or intervention outside the seller's workshops, except for workshops of the brand's official network. Unless otherwise specified in writing, the warranty does not cover (i) maintenance, revisions, adjustments, and other adjustments necessary for the normal use of the watch (but hidden functional faults and defects), (ii) sealing, and (iii) bracelets, straps, glasses, showcases, fasteners, and other accessories. The warranty given is an obligation of means, which implies, in particular, that the seller cannot be compelled when a brand refuses to take in repair a watch due to lack of available parts. The seller reserves the right to buy back the watch at the price paid if the warranty intervention exceeds 5% of the sale price. Unless otherwise specified, watches over ten years old are sold without any warranty other than that relating to their authenticity.
13.2. Precious Stones: The lifetime authenticity warranty for precious stones (natural diamonds, sapphires, rubies, emeralds, etc.).
13.3. Fine Jewelry: The lifetime quality warranty for gold. The 30-day warranty covers hidden defects in mountings and factory imperfections.
13.4. Accessories: The 12-month warranty covers breakdowns and hidden defects. This warranty is provided for normal use and in good faith, according to the product's specifications.
13.5. In no event shall MILLER FINE JEWELRY be held responsible for non-compliance with the regulatory and legislative provisions in force in the recipient country. The potential liability of MILLER FINE JEWELRY is strictly limited to the value of the product in question, determined on the date of its sale. The customer may contact customer service by completing the form accessible on the MILLER FINE JEWELRY website in the 'Contact' section. The terms of the warranty given on the products are available on the website.
14. PERSONAL DATA
14.1. The collection of nominative information carried out for distance selling purposes is mandatory, as this information is essential for the processing and dispatch of orders. Failure to provide information results in the non-validation of the order.
14.2. MILLER FINE JEWELRY respects the Federal Law on Consumer Protection, as well as the agreement establishing the rules of operation and functioning of the Public Registry of Consumers. This law stipulates that the company collecting personal data must have the consent of the interested party, that the data must be accurate, and that it must be collected for a specific, clear, and lawful purpose. Every person, as the owner of their personal data or through their representative, has the right to access, rectify, request the cancellation, or oppose the processing thereof.
14.3. The personal data provided will be kept for a period of 5 years, except for information that must physically be considered for 10 years, on physical and electronic media, and subsequently discarded to avoid improper treatment.
14.4. Under no circumstances will MILLER FINE JEWELRY transfer the data of the Holders to a third party, without their prior consent.
15. INTELLECTUAL PROPERTY
The texts, designs, illustrations, photographs, descriptive sheets, and other elements appearing on this site are protected by copyright and, in general, by the principles of intellectual property law. The content of the MILLER FINE JEWELRY site may not be copied, modified, placed on another site, or published in any form without the prior written authorization of MILLER FINE JEWELRY. This site may also include texts, illustrations, and other materials protected by the copyright of third parties. MILLER FINE JEWELRY does not grant in any way and in any case authorization to use its intellectual property, nor that of third parties.